FAQ

What form of payments do you accept?

We accept all major credit cards and most electronic wallets, including Apple Pay, Google Pay and Shop Pay. We accept PayPal. We also offer interest-free installment payments through Shop Pay, Klarna and PayPal.

Where do you ship your products from?

all our products are made and shipped from the U.S., mostly from facilities in Florida.

How long will it take to get my order?

Most orders are shipped within 2 business days. Items requiring personalization typically take about 5 business days to manufacture before shipping.

Once shipped, most orders to the continental U.S. are delivered within 3-5 business days.

International orders are currently experiencing long delays due to supply chain issues and overloaded customs facilities due to the pandemic. Allow six weeks or more for shipments outside of the U.S. and Canada.

As the carriers have currently suspended all delivery guarantees, we are unable to guarantee arrival by any particular date.

Because of the suspended delivery guarantees we currently do not offer an express shipping option.

Orders are not shipped or manufactured on weekends or holidays.

If your order includes multiple items, each item might be produced in a different facility and thus your shipment may arrive in multiple packages.

We believe it's important to be completely transparent with our customers about our policies and to provide current and timely information about current operating conditions so that you can make your purchasing decision. Our goal is to get our products to customers within the United States within two weeks. We update our product pages with our best estimates for delivery times given our recent experience. These estimates are not guaranteed and unless otherwise stated do not include production time before shipping. Shipping times may be impacted by many factors including the exact location of the delivery address, holidays, weather conditions, and other factors outside our control. Because of that we cannot guarantee that your order will arrive by any particular deadline.

Please be aware that recently due to COVID we have been experiencing periodic disruptions in shipping networks and the supply chain that have caused delays in production and shipping times. Under these circumstances it is much more difficult to make accurate projections of delivery times.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we become aware of a significant delay in the shipment of your order, we will make every effort to contact you via email or telephone.